Despite the threat of user error, potential natural disasters and even increasing theft, many small business owners fail to adequately backup business-critical data. Online backup provides a backup alternative to manual processes (such as removable hard drives) apt for small business: it’s convenient, affordable, and extremely easy-to-use. If you’re on the search for the perfect online backup service provider for your small business, here are five features you shouldn’t go without.
Archiving – Most reputable online backup services offer archiving which allow you to store multiple versions of a document or file instead of just the latest one. If the latest updates to a document are accidentally deleted, you should be able to retrieve a past version.
Automation – The best online file storage providers offer automation which allows users to create automatic schedules to backup data so you don’t have to remember to do it manually each time. You can choose to have backups created hourly, daily, or even when changes are made to an existing document.
Contracts – Once you sign the dotted line, there’s not much you can do (besides perhaps pay an exorbitant cancellation fee) if you are unhappy with the service. Try looking for reputable services that offer month-to-month service or don’t require long-term contracts (six months or more).
Customer Service – Look for providers that offer extensive customer service options and not just support via email. In the event of an emergency such as widespread data loss, it’s absolutely critical that you are able to contact the provider immediately. Reputable online backup providers offer email and phone support to customers 24 hours a day, 7 days a week.
Encryption – If your business handles high volumes of sensitive information (think a medical office of law firm), make sure any provider you are considering offers iron-clad encryption through a unique encryption key that allows only customers to access their data.
Flexibility – It’s recommended you go with a provider who offers account flexibility. It should offer scalability for your business and allow you to upgrade or downgrade your account as needed.
Several Servers – Since remote servers are susceptible to damage as well, any good online backup provider should have more than one remote data center to store multiple backups.